1. Introduction
Welcome to Lock & Load (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (www.lockandload.uk) or use our storage services.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
When you contact us, make a booking, or enquire through our website, we may collect:
- Your name
- Email address
- Phone number
- Billing and payment details (processed securely via Stripe or other providers)
- Postal address
b. CCTV Footage
For security and safety, CCTV operates at our premises. This footage may capture images of you, your vehicle, or your belongings. CCTV recordings are stored securely and only accessed when necessary.
c. Website Data
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Pages visited and interaction data
- Cookies or similar technologies (used to improve user experience)
3. How We Use Your Information
We use your personal information to:
- Provide, manage, and improve our storage services
- Respond to enquiries and customer support requests
- Process payments securely
- Maintain site and unit security via CCTV
- Send marketing or promotional messages (only with your consent)
- Comply with legal and regulatory obligations
4. Marketing and Advertising
We may use tools such as Facebook Ads or Google Ads to reach potential customers. These platforms may use cookies or similar technologies to show relevant ads. You can opt out of personalised ads via your Facebook or Google account settings.
5. Payment Processing
We may use Stripe or similar providers to process payments. Your card details are encrypted and handled directly by the payment processor. We do not store full card information.
6. Data Retention
We retain personal data only as long as necessary for the purposes above, or as required by law. CCTV footage is typically retained for up to 30 days unless required for investigation or legal reasons.
7. Data Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
8. Your Rights
Under UK data protection law (UK GDPR and Data Protection Act 2018), you have the right to:
- Access a copy of your personal data
- Request correction or deletion
- Object to processing or withdraw consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
For any data related requests, please contact us using the details below.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact:
- Lock & Load Storage, Mablethorpe, Lincolnshire
- info@lockandload.uk
- www.lockandload.uk
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.